Refund policy

At Felikit, your satisfaction and that of your cat are our top priorities 😸. We strive to ensure that every product meets your expectations. However, if an item is not right for you or is defective, here are the policies we apply, in accordance with the Consumer Code.

1. Right of withdrawal (for standard products)

In accordance with Article L.221-18 of the Consumer Code, you have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay additional fees.

How to exercise this right?

• Use our online withdrawal form.
• Once your request has been validated, you have an additional 14 days to return the product to us (Art. L.221-23 of the Consumer Code).

Eligibility conditions:

✅ Eligible products: All standard products (non-personalized) offered in our store.
❌ Ineligible products: Personalized or custom-made products are not eligible for a refund under the right of withdrawal (Art. L.221-28 of the Consumer Code).

Return conditions:

• The product must be unused, in its original condition, with its packaging intact, and accompanied by proof of purchase (invoice or receipt).
• For a refund, returning the frame or product is mandatory.
• Return shipping costs are your responsibility, unless the product is defective or non-conforming (see next section).

2. Statutory warranty of conformity (for all products, including custom-made ones)

The statutory warranty of conformity (Articles L.217-3 et seq. of the Consumer Code) applies even to personalized or custom-made products. This means that if a product has a defect upon delivery (e.g., shipping damage, broken part, non-conformity with the order), you are protected.

What to do in the event of non-conformity?

1. Report the issue to us via our withdrawal form or by email at contact@felikit.com, including photos of the defect.
2. We will primarily offer to repair or replace the product (Art. L.217-9 of the Consumer Code).
   
3. If repair or replacement is impossible, refused, or disproportionate, we will issue a refund, subject to the return of the frame or defective product (Art. L.217-10 of the Consumer Code).

3. Exchanges (for defective or damaged products)

We only replace items that are defective or non-compliant upon delivery.

• Report the issue to us via our return request form or by email at contact@felikit.com, including photos of the defect.
• We will provide instructions on how to proceed with the return or exchange.
• Returning the defective product is mandatory to qualify for an exchange or refund.

4. Refunds: timelines and tracking

• Once your return has been received and inspected, we will send you a confirmation email.
• Your refund will be processed within a few days and credited to your original payment method.
• If the refund does not appear after this period, check with your bank or card issuer. If the issue persists, please contact us.

5. Shipping the return to our warehouse

• You are responsible for return shipping costs unless the product is defective or non-compliant.
• For products valued over €75, we recommend using a tracked service or shipping insurance.

Summary of scenarios

Situation	Standard products	Custom-made products	Return costs	Mandatory return
Right of withdrawal	✅ Yes (14 days)	❌ No	At your expense	✅ Yes
Non-conformity	✅ Yes	✅ Yes	At our expense	✅ Yes
Exchange	✅ Yes (defective)	✅ Yes (defective)	At our expense	✅ Yes

Need help?

If you have any questions or concerns regarding your situation, please do not hesitate to contact us via our contact form. We are here to help!