Our delivery times generally vary between 5 and 7 business days , depending on your location. As soon as your order is shipped, you will receive an email with a tracking link to follow the progress of your package in real time.

NB : The shipping costs associated with returning your item are your responsibility (see "General Conditions of Sale" at the bottom of the page).

Within the framework of the right of withdrawal governed by article L. 221-18 of the Consumer Code In France, you have 14 calendar days from receipt of your order to exercise your right of withdrawal , without having to provide reasons or pay penalties.

⚠️ Only standard products offered in our store are eligible for returns. However, personalized or custom-made products cannot be returned, in accordance with Article L. 221-28 of the French Consumer Code.

In addition, Article L. 221-23 of the Consumer Code specifies that you also have an additional 14 days after notification of your withdrawal to return your product .

In accordance with Article L. 221-18 of the Consumer Code , you have 14 calendar days from receipt of your order to exercise your right of withdrawal and request a refund , without having to provide reasons or pay penalties.

⚠️ As mentioned above, only standard products offered in our store are eligible for refunds. However, personalized or custom-made products cannot be refunded, in accordance with Article L. 221-28 of the French Consumer Code .

To request a refund, please contact us via our contact form or by email at the following address: contact@tiger-diy.com, mentioning your order number and respecting the return conditions specified in our T&Cs.

Customizable products , tailor-made to meet your specific needs, cannot be returned.

Yes, we accept returns due to errors in the choice of model or options and/or on sale or promotional items. These reasons are covered by the 14-day return or exchange guarantee. After this period, no refund requests will be accepted .

Please note ⚠️: this only applies to so-called "standardized" products (non-personalized and non-customized).

To initiate an exchange, please contact us within 14 days of receiving your order. The item must be returned in perfect, unused condition.

We accept several payment methods to offer you a flexible and secure shopping experience:

• Bank cards : Visa, Mastercard, American Express.
• Secure online payment : via PayPal.
• Pay in installments : thanks to the Klarna solution.

Yes, it is possible to modify your order if it has not yet been shipped.

For any changes (item, size, color, or delivery address), please contact us promptly after placing your order. Once the package is shipped, we will no longer be able to make any changes.

Once your order has shipped, you will receive a confirmation email containing a tracking link. This link will allow you to track the progress of your package in real time.

If you did not receive this email or have any questions, please contact us with your order number and we will help you get the necessary information.

Yes, our products are manufactured and assembled in France . We prioritize local production to ensure optimal quality, support the national economy, and reduce our ecological footprint.

Yes, we offer customized products suitable for any type of opening (windows, balconies, terraces, garden, etc.) and to create secure spaces for your cat .

Our tailor-made solutions are designed to meet your specific needs while ensuring the safety and well-being of your four-legged friend. Contact us for a personalized quote!

Our products do not require any special maintenance . They are designed with durable and resistant materials that retain their effectiveness and aesthetics over time, without any additional effort on your part.

We work with various carriers to ensure reliable and suitable delivery:

• Geodis : for custom-made products, to ensure optimal handling.
• Colissimo and Mondial Relay : for all other products, depending on your preference and location.